Olympia Privacy Policy

Olympia is committed to safeguarding the personal information of every user who accesses its services in Australia. The collection and processing of personal data is conducted strictly for legitimate operational purposes and in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What Personal Information Is Collected

The following categories of personal information may be collected during registration and ongoing use of the platform:

• Full legal name
• Date of birth
• Residential address
• Email address and contact number
• Government-issued identification documents
• Financial and payment details
• Betting and gaming activity records
• Device and browser data

Purpose of Collection

Personal information is collected to:

• Verify user identity and age in accordance with Australian gambling regulations
• Maintain and manage user accounts
• Process deposits, withdrawals, and other financial transactions
• Meet anti-money laundering (AML) and Know Your Customer (KYC) obligations
• Deliver and improve the services provided through the platform
• Communicate account-related updates and notifications

Security Measures

Olympia applies both technical and organisational safeguards to protect user data, including:

• SSL encryption for all data transmissions
• Secure server infrastructure with restricted access controls
• Regular internal audits and security assessments
• Staff training on data handling and confidentiality obligations

User Rights

Users have the right to:

• Access the personal information held about them
• Request correction of inaccurate or outdated data
• Request deletion of personal information, subject to legal retention requirements
• Withdraw consent for specific processing activities where applicable
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if they believe their privacy rights have been breached

All personal information gathered through the platform is used in a transparent and lawful manner, consistent with Australian privacy obligations. Data is never used for purposes beyond those disclosed in this policy without prior consent.

Account and Service Management

Collected information is used to:

• Create, verify, and maintain user accounts
• Process financial transactions, including deposits and withdrawals
• Respond to user enquiries and provide customer support
• Administer bonuses, promotions, and responsible gambling tools

Regulatory and Legal Compliance

Certain data processing activities are required by law. These include:

• Meeting AML and counter-terrorism financing obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)
• Responding to lawful requests from regulatory bodies and law enforcement authorities
• Retaining transaction records as required under applicable Australian legislation

Service Optimisation and Analytics

Aggregated and anonymised data may be used to:

• Analyse platform performance and user behaviour patterns
• Improve the functionality and user experience of the website
• Identify technical issues and resolve service disruptions

Marketing Communications

Where a user has provided explicit consent, personal information may be used to:

• Send promotional offers and updates about services
• Deliver personalised content based on user activity

Users may opt out of marketing communications at any time by contacting the support team or using the unsubscribe option in electronic communications. Withdrawal of marketing consent does not affect the lawful processing of data for other purposes.

Users have the right to access, correct, or update the personal information held by Olympia at any time. Requests are handled in accordance with the Australian Privacy Principles and will be responded to within a reasonable timeframe.

Accessing Personal Information

To request access to personal data held on file, users may:

• Contact the customer support team via the official support channel
• Submit a written request identifying the information sought
• Provide sufficient identification to confirm the account holder’s identity before any data is disclosed

Correcting or Updating Information

If a user believes that personal information on record is inaccurate, incomplete, or out of date, they may request a correction by:

1. Contacting the support team with a description of the inaccuracy
2. Providing supporting documentation where required
3. Allowing the team a reasonable period to investigate and update the relevant records

If a correction request is declined, the user will be notified of the reason and advised of further options, including the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Security Verification and Identity Checks

Before actioning any request to access, modify, or remove personal data, identity verification may be required. Users consent to these security checks as part of account registration and ongoing use of the platform.

Payment Data and Third-Party Processors

Payment information is processed through authorised third-party electronic payment service providers. These providers operate under strict data security standards and are bound by confidentiality obligations. Financial data is not stored on internal servers beyond what is required for transaction records under applicable law.

Olympia does not offer services to individuals under the age of 18. The platform is intended solely for adult users, and registration is restricted to persons who meet the minimum legal age requirement for online gambling in Australia.

Age Restriction Policy

• All users must be 18 years of age or older to register an account
• Age verification is conducted as part of the identity verification process
• Users are required to provide valid government-issued identification to confirm their date of birth

Limitations on Age Verification

While reasonable measures are in place to prevent underage registration, it is not always possible to independently verify a user’s age without supporting documentation. Users are required to provide accurate information at the time of registration.

Requests from Parents and Guardians

If a parent or legal guardian believes that a minor has registered an account or that personal data belonging to a child has been collected without appropriate consent, they may:

1. Contact the support team immediately through the official support channel
2. Provide identification confirming their relationship to the minor
3. Request the closure of the account and the deletion of all associated personal data

Upon receipt of a verified request, the account will be closed and the relevant personal information will be deleted in accordance with applicable data retention obligations.

Olympia operates as part of a broader network that may include partners, affiliates, and service providers located outside of Australia. As a result, personal information may be transferred to and processed in countries other than Australia.

Basis for International Transfers

By registering an account and using the services provided through the platform, users acknowledge and consent to the potential transfer of their personal information to overseas recipients, consistent with Australian Privacy Principle 8.

Safeguards Applied to Transferred Data

Olympia takes reasonable steps to ensure that all agents, partners, affiliates, and third-party service providers who receive personal data:

• Are bound by confidentiality and data protection obligations equivalent to those required under Australian law
• Implement appropriate technical and organisational measures to protect transferred data
• Use personal information only for the purposes for which it was originally disclosed

User Awareness

Users should be aware that data protection laws in other countries may differ from those in Australia. Where transfers occur, Olympia endeavours to ensure that recipient entities maintain privacy standards consistent with the Australian Privacy Principles.

This Legal Disclaimer forms part of the Privacy Policy and establishes specific conditions that govern the scope and application of certain provisions contained within this document.

Scope and Application

The terms of this disclaimer apply when a user formally accepts the Privacy Policy through any of the following actions:

• Signing or ratifying the policy directly
• Completing the account registration process
• Accessing or continuing to use the platform after any updates to this policy have been published

Effect of Acceptance

By accepting the Privacy Policy, users agree that:

• The provisions of this document constitute a binding agreement between the user and the operator
• Certain standard or default legal norms may be modified or supplemented by the specific provisions of this policy where permitted by applicable Australian law
• The policy creates a specific legal framework governing the collection, processing, and use of personal information in connection with the services provided

No Waiver of Statutory Rights

Nothing in this disclaimer limits, excludes, or modifies any rights or remedies available to users under mandatory Australian consumer or privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Consumer Law.

Olympia uses cookies and similar tracking technologies on its website to support core functionality, improve user experience, and analyse platform performance.

What Are Cookies

Cookies are small text files stored on a user’s device when they visit a website. They allow the website to recognise returning visitors, retain preferences, and gather data about how the site is used.

How Cookies Are Used

Cookies are used for the following purposes:

• Statistics and analytics: To collect aggregated data on user activity, page visits, and platform usage patterns
• Behavioural analysis: To understand how users interact with different features and sections of the website
• Personalisation: To remember user preferences and deliver a more relevant browsing experience
• Performance optimisation: To identify technical issues and improve the speed and reliability of the platform

Cookie Storage Period

Cookies placed through the website are stored for a period of 12 months, after which they expire and are removed from the user’s device.

Managing Cookie Preferences

Users may adjust their cookie preferences at any time through their browser settings. Disabling certain cookies may affect the functionality or performance of some features on the website.

Use of any services offered through the platform constitutes full acceptance of this Privacy Policy in its entirety. Users who do not agree with the terms of this policy should discontinue use of the website and its associated services.

Binding Agreement

By accessing the platform, registering an account, or using any feature of the website, users confirm that they have read, understood, and accepted the terms set out in this Privacy Policy.

Current Version Prevails

This version of the Privacy Policy supersedes all previous versions. In the event of any inconsistency between this document and an earlier version, the current version takes precedence.

Policy Updates

Olympia reserves the right to update or amend this policy at any time. Users will be notified of material changes through the website or via direct communication where required. Continued use of the platform following the publication of any updates constitutes acceptance of the revised policy.

Olympia may share personal information with third parties in specific circumstances, always in accordance with this policy and applicable Australian privacy legislation.

When Data Is Shared

Personal information may be disclosed to third parties in the following situations:

• To resolve disputes or investigate complaints relating to account activity
• To fulfil contractual obligations with payment processors, identity verification providers, or technology partners
• To comply with legal requirements, including requests from regulatory authorities or law enforcement
• To support the delivery of services that cannot be provided internally

Transparency in Data Sharing

• Third-party service providers engaged by the platform are typically listed on the website
• Where a specific third party is not listed, the purpose and scope of any data shared will be disclosed to the user upon request
• Only the minimum amount of personal information necessary for the stated purpose will be transferred

User Consent

By providing personal information during registration or subsequent use of the platform, users consent to the transfer of that data to third parties as described in this section. This consent is subject to the right to withdraw at any time, except where processing is required by law or to fulfil a contractual obligation.

The Olympia website may contain links to external websites operated by third parties. These links are provided for convenience and informational purposes only.

No Responsibility for External Sites

Olympia is not responsible for the privacy practices, data collection methods, or the content of any external websites accessed through links on the platform. Each third-party website operates under its own terms and privacy policy.

User Responsibility

Users are advised to:

• Review the privacy policy of any external website before providing personal information
• Be aware that data shared with third-party platforms is governed by those platforms’ own policies, not this document
• Exercise caution when accessing unfamiliar online services linked from any website

Olympia does not endorse, monitor, or assume any liability for the data handling practices of external websites.