Responsible Gaming

All forms of gambling carry an inherent risk of financial loss. No outcome is ever guaranteed, and it is important to approach every session with that understanding clearly in mind.

Responsible gambling means keeping your betting activity within boundaries that protect both your finances and your wellbeing. At Olympia, we encourage every player to follow these core principles:

• Set a budget before you play and stick to it regardless of outcomes.
• Treat gambling as entertainment, not as a way to earn money or recover losses.
• Only wager amounts you can afford to lose.
• Take regular breaks to maintain a clear perspective on your activity.
• Keep track of how much time and money you spend on gambling.
• Never chase losses. A losing streak does not guarantee a future win.
• Avoid gambling when you are feeling stressed, upset, or under the influence of alcohol.
• Balance gambling activity with other leisure pursuits and social commitments.

Maintaining these habits helps ensure that gambling remains a safe and enjoyable experience.

Problem gambling can develop gradually and is not always easy to identify in its early stages. Understanding the warning signs is the first step toward protecting yourself or someone you care about.

The following indicators may suggest that gambling has become a problem:

• Spending more money on gambling than originally intended.
• Feeling unable to stop or reduce betting activity, even when you want to.
• Chasing losses in an attempt to win back money already spent.
• Neglecting work, study, or personal responsibilities because of gambling.
• Borrowing money or selling possessions to fund gambling sessions.
• Lying to family members or friends about the extent of your gambling.
• Feeling anxious, irritable, or restless when not gambling.
• Using gambling as a way to escape stress, depression, or personal difficulties.
• Continuing to gamble despite experiencing serious financial or relationship consequences.
• Thinking about gambling excessively throughout the day.

Gambling addiction is a recognised condition that requires attention and professional support. If several of these signs feel familiar, seeking help promptly is strongly encouraged.

Taking action early can make a significant difference. There are practical steps you can take right now to regain control of your gambling habits and protect your future.

Olympia recommends the following measures to help prevent or address problem gambling:

• Use the deposit limit tools available in your account to cap your daily, weekly, or monthly spending.
• Set session time limits to prevent extended or unplanned play.
• Activate a cooling-off period if you feel your gambling activity is increasing.
• Use the self-exclusion feature to temporarily or permanently block access to your account.
• Speak openly with a trusted friend or family member about your concerns.
• Contact a professional counsellor or therapist who specialises in gambling-related issues.
• Reach out to a dedicated support service such as Gambling Help Online or the Gambling Help Hotline.
• Remove stored payment methods from your account to add friction to impulsive deposits.
• Avoid environments or situations that trigger the urge to gamble.
• Keep a written record of your gambling activity to build awareness of patterns over time.

Taking even one of these steps is a meaningful move in the right direction.

A number of reputable organisations across Australia provide free, confidential support for individuals experiencing difficulties related to gambling. These services are available to anyone who needs guidance, whether for themselves or for someone they know.

• Gambling Help Online – Free online chat, phone counselling, and self-help resources available 24 hours a day: www.gamblinghelponline.org.au
• Gambling Help Hotline – Free and confidential telephone support, available any time of day or night: 1800 858 858
• Lifeline Australia – Crisis support and suicide prevention services available around the clock: www.lifeline.org.au or call 13 11 14
• Beyond Blue – Mental health support covering anxiety, depression, and related concerns: www.beyondblue.org.au or call 1300 22 4636
• MensLine Australia – Telephone and online support for men dealing with personal difficulties, including problem gambling: www.mensline.org.au or call 1300 78 99 78
• Australian Gambling Research Centre (AGRC) – Research, data, and policy resources related to gambling harm in Australia: www.agrc.aifs.gov.au
• National Debt Helpline – Free financial counselling for individuals experiencing gambling-related debt: www.ndh.org.au or call 1800 007 007

All listed services are free to access and staffed by trained professionals.

If you are concerned about your gambling habits, the Olympia support team is available to assist you directly. Our team can help you access the responsible gaming tools on your account or connect you with appropriate external resources.

You can reach Olympia customer support through the following channels:

• Live Chat – Available directly through the Olympia website for immediate assistance.
• Email – Send your enquiry to our support team and receive a response within 24 hours.
• Help Centre – Access our self-service portal for step-by-step guidance on setting limits, self-exclusion, and account controls.

All communications regarding responsible gaming are treated with complete confidentiality.