Olympia Registration, Login and Verification Process

Registering through the Olympia mobile app follows the same core steps as the website, but you complete everything directly from your iOS or Android device without opening a browser.

1. Download the Olympia app by tapping the Download App button on this page, then install the APK on Android or download via the App Store on iOS.
2. Open the app and tap Register. Select your preferred sign up method: email, phone number, or social login (Google or Facebook).
3. Fill in your personal details, including your full name, date of birth, residential address in Australia, and preferred currency (AUD).
4. Confirm your account via the verification link or code sent to your email or phone to activate full app access.
5. Log in, complete your first deposit, and your welcome bonus of 100% up to A$10,000 plus 75 free spins will be credited to your account.

All players on Olympia must meet specific eligibility criteria before creating an account. These requirements protect the integrity of the platform and ensure compliance with applicable gambling regulations.

To register successfully, you must:

1. Be at least 18 years of age. Olympia applies strict age verification and will request documentary proof during the KYC process.
2. Be a resident of an eligible country. Australian players are welcome, provided online casino gaming is permitted in your state or territory.
3. Provide accurate personal information. Your name, date of birth, and address must match your official identity documents exactly.
4. Hold one account only. Multiple accounts are prohibited. Duplicate accounts will be closed, and associated bonuses forfeited.
5. Submit valid identity documents during verification. Accepted documents include a current Australian passport, driver’s licence, or government-issued photo ID.

Olympia’s verification process, known as KYC (Know Your Customer), is a mandatory requirement for all registered players. Completing verification gives you full access to withdrawals, higher deposit limits, and all promotional offers. For Australian players, this process also ensures your account is protected against unauthorised access and fraudulent activity. Document review is typically completed within 24 hours of submission.

1. Identity Verification: Upload a colour copy of a current Australian passport, driver’s licence, or government-issued photo ID.
2. Address Verification: Provide a recent utility bill, bank statement, or official government letter dated within the last three months showing your full residential address.
3. Payment Method Verification: Submit a copy or screenshot of the payment method used for deposits, such as a bank card or e-wallet account confirmation, to confirm ownership.
4. Source of Funds (if requested): In some cases, Olympia may request supporting documentation confirming the origin of deposited funds, such as recent payslips or a bank statement.
5. Selfie or Liveness Check: Upload a clear selfie holding your photo ID, or complete a short liveness check via the verification portal if prompted.

Accessing your Olympia account is quick and secure. Use the steps below to log in on the website.

1. Click the Login button on this page to open the Olympia login screen.
2. Enter your registered email address (or phone number) and your password. If you signed up via Google or Facebook, select the corresponding social login option.
3. Complete any two-factor authentication (2FA) step if you have enabled it on your account for added security.
4. You are now logged in. Your balance, active bonuses, and betting history are displayed on your dashboard.

Olympia offers a generous welcome package for new players in Australia across both casino and sports betting. After your first deposit, a 100% match bonus of up to A$10,000 plus 75 free spins is credited to your account.

Free spins are awarded on eligible slot titles and must be used within 7 days of activation. Bonus funds carry a 40x wagering requirement for the casino offer and 5x for the sports betting offer before withdrawal is permitted.

Claiming your welcome bonus on Olympia requires only a few straightforward actions after registration. Follow these steps to activate your offer.

1. Register your account: Complete the sign up process and confirm your email or phone number to activate your profile.
2. Make your first deposit: Deposit a minimum of A$20 using any accepted payment method to qualify. The 100% match bonus is applied automatically up to A$10,000.
3. Receive your free spins: Your 75 free spins are credited to your account after the first deposit is processed. Use them on eligible slot titles within 7 days.
4. Meet the wagering requirement: Wager the casino bonus amount 40 times (or 5 times for the sports bonus) before submitting a withdrawal request.

Most registration issues on Olympia are resolved quickly with the right information. The list below covers the most common problems and their solutions.

• Email address already in use — You may already have an account. Use the password recovery option or contact support via live chat to retrieve your existing account;
• SMS or email confirmation not received — Check your spam folder first. If the message is missing after five minutes, request a new code from the login screen or contact support;
• Date of birth entry rejected — Ensure the format matches the required input (DD/MM/YYYY). Australian players must confirm they are 18 or older;
• Address not recognised — Enter your suburb and postcode manually if the autocomplete fails. Use the address exactly as it appears on your official ID;
• Registration form not submitting — Clear your browser cache or switch to a different browser. The Olympia mobile app is an alternative if the website form is unresponsive;
• Social login not connecting — Ensure your Google or Facebook account is active and not restricted. Try the email registration method as an alternative;
• Payment method declined on first deposit — Confirm your card or e-wallet supports transactions to online gaming platforms. Contact your bank or try an alternative deposit method;
• Account flagged for duplicate profile — Only one account per person is permitted. Contact the support team immediately to resolve the flag and avoid permanent suspension.

If you forget your Olympia account password, you can regain access quickly through the standard recovery process. Follow the steps below to reset your credentials.

1. Click Forgot Password on the Olympia login page. This option is visible directly beneath the password entry field.
2. Enter your registered email address or phone number. You can use either method depending on how you originally signed up.
3. Check your inbox or SMS for a password reset link or verification code. The message is usually delivered within two minutes.
4. Click the reset link or enter the code, then create a new strong password with at least eight characters, including one number and one special character.
5. Log in using your new password. If you still cannot access your account, contact the support team via live chat for immediate assistance.

Players may choose to close their Olympia account for personal reasons, including responsible gambling decisions, or simply no longer using the platform. Ensure you withdraw any remaining balance before initiating the deletion process.

1. Log in to your account and navigate to the Account Settings section in your profile dashboard.
2. Locate the Close Account or Self-Exclusion option. If you are closing for responsible gambling reasons, select the self-exclusion path to set a cooling-off period or permanent restriction.
3. Submit your closure request. Olympia’s support team will process the request and send a confirmation to your registered email address.
4. If you cannot find the option in settings, contact the 24/7 support team directly via live chat or email at [email protected] and request account deletion in writing.

Olympia’s customer support team operates 24 hours a day, 7 days a week to assist players in Australia with registration, login, account verification, and any other account-related issues. Responses via live chat are typically delivered within 60 seconds.

• Live Chat: Available directly on the Olympia website and mobile app. The fastest way to resolve registration or login problems;
• Email Support: Send detailed enquiries to [email protected]. Responses are typically provided within 24 hours;
• Help Centre / FAQ: A dedicated knowledge base is accessible in the support section of the site, covering common registration, verification, and deposit topics.