Responsible Gaming

All forms of gambling carry an inherent risk of financial loss. It is important for every player to approach betting with clear boundaries and a realistic understanding of the odds involved.

Olympia provides a set of tools and guidelines to help players maintain healthy gambling habits:

• Set a personal budget before placing any bets and stick to it;
• Treat gambling as entertainment, not as a source of income;
• Play with money that can be afforded to lose;
• Take regular breaks to maintain perspective;
• Avoid chasing losses, as this can escalate risk;
• Use the deposit and loss limit tools available in the account settings;
• Keep track of time spent gambling each session;
• Never gamble under the influence of alcohol or when emotionally distressed;
• Review your gambling activity periodically to assess patterns;
• Contact support immediately if gambling begins to feel unmanageable.

Gambling addiction is a serious condition that can develop gradually and affect anyone regardless of experience or income. Identifying the warning signs early is an important step toward getting help.

The following indicators may suggest a problematic relationship with gambling:

• Spending more money on gambling than originally planned;
• Being unable to stop or reduce betting despite multiple attempts;
• Neglecting work, study, or family responsibilities due to gambling;
• Borrowing money or selling possessions to fund betting activity;
• Feeling anxious, irritable, or restless when not gambling;
• Lying to friends or family members about the extent of gambling;
• Using gambling as a way to cope with stress, depression, or personal problems;
• Continuing to gamble in an attempt to recover previous losses;
• Losing interest in hobbies or activities that were previously enjoyable;
• Experiencing financial difficulties directly linked to gambling behaviour.

Addressing a gambling problem requires practical steps and a willingness to seek support. Olympia encourages players to take action at the first sign of concern.

The following recommendations can assist in managing and preventing gambling addiction:

• Use the self-exclusion tool available in your account to temporarily or permanently restrict access;
• Set strict deposit, loss, and session time limits using the responsible gaming controls;
• Reach out to a professional counsellor or a support helpline such as Gambling Help Online;
• Inform a trusted family member or friend about your situation to build a support network;
• Avoid environments and situations that trigger the urge to gamble;
• Delete saved payment details to create a barrier between impulse and action;
• Replace gambling time with other activities such as exercise, hobbies, or social engagement;
• Keep a journal of gambling sessions to identify patterns and triggers;
• Consider participation in a structured support programme such as Gamblers Anonymous Australia;
• Seek a formal assessment from a health professional if self-managed strategies are not effective.

Several organisations in Australia provide confidential support for individuals affected by gambling addiction. These services are available at no cost and can be accessed at any time.

• Gambling Help Online – A free, confidential service available 24 hours a day, 7 days a week: www.gamblinghelponline.org.au;
• Gambling Help Hotline – Available by phone on 1800 858 858, offering free counselling for individuals and their families;
• Gamblers Anonymous Australia – A peer support programme for individuals recovering from gambling addiction: www.gamblersanonymous.org.au;
• Lifeline Australia – Crisis support and mental health assistance available on 13 11 14: www.lifeline.org.au;
• Beyond Blue – Mental health support for those experiencing anxiety and depression linked to gambling: www.beyondblue.org.au;
• MoneySmart (ASIC) – Financial guidance for individuals facing gambling-related debt: www.moneysmart.gov.au.

Players who are concerned about their gambling behaviour can contact the Olympia support team at any time. The support team can assist with activating responsible gaming tools, processing self-exclusion requests, and connecting players with appropriate external resources.

The following contact options are available for players in Australia:

• Live Chat – Available directly on the Olympia website for immediate assistance;
• Email Support – Players can submit a detailed enquiry via the official support email address listed on the Contact Us page;
• Help Centre – A comprehensive self-service resource covering account controls, responsible gaming tools, and policy information, accessible through the website.